Business Community Relations 101 - Getting the Most Out of Your Chamber of Commerce Membership

Since the major part of a small business typicallyof what's going on around town and with various
comes from business to business services, it isbusiness members. The more hot little hands these
essential to maintain a positive standing with the localnewsletters get into, the better it is for the advertisers
business community. It is of value to you to join asand the better for you as a member. It's also great for
many business type organizations as possible in yourchamber membership, the more people who join the
town. You should attend meetings when possible andChamber the more people in the club to buy from you
introduce your clients to each other.Most towns and alland help all the businesses in the community. If you
cities have chambers of commerce. The chamberhave a mobile type business and volunteer to deliver a
offers many things to small businesses especially newchamber newsletter to every business in your area,
ones and start-ups. Chambers provide a voice for theyou will surely be a chamber favorite. If you are a retail
business community, a bridge between government -or location based business, have them on your counter
small business - corporations - volunteers - religiousfor customers and associates. Your customers will
organizations - schools - clubs - homeownersalso be glad to receive a copy and and your business
associations - corporations - general public - etc. It's acustomers will eventually join the chamber if they
monumental job, always changing. It takes money, lotshaven't already. You will be helping businesses
of it. It takes coordination and a knack for small towneverywhere in town by doing this. This will be
politics. It takes members who will volunteer, who carerecognized. It will also help you when the chamber
and are dedicated. Of course that's where you comedoes a story on you to put in the newsletter. Of
in. Chambers of Commerce hold various events suchcourse, that month we will print extra copies and direct
as:· Mixers· Table Top Exhibits/Expos·mail them to every licensed business in your town and
Seminars· Luncheons· Committeeall of our franchisees. Try to refer fellow businesses to
Meetings· Installation Dinners· Benefits·the chamber each month.Membership
Educational Exchanges· Home Based BusinessDrivesWhenever the chamber has a membership
Groups· Networking Breakfast Meetings·drive, you should volunteer to help. You have fax data
Membership DrivesIf you attend some of thesebases and distribution power "plus" you know
events, you will make new friends, contacts andpersonally many business owners in town. Chamber
customers. Anyone can join the chamber. It usualmembership is the life line of their existence. The more
costs $100-450. But you only get out what you put in.you, we help them, the more they help you. It is okay
Many small business owners may see it as a wasteto join many chambers or at least all the ones where
of money. In actuality it is relatively inexpensiveyou want customers.Logo On VehicleOffer to put a
depending how you chose to use your membership. Itmagnetic sign on your work vehicles with the local
can be long lasting advertising in the form of:·Chamber of Commerce logo. This helps the chamber
Promotion· P.R.· Networking· Free Mediaand legitimizes your business. If this is not possible, put
Coverage· And FunJoining CommitteesIf you trulyyour Chamber of Commerce member plague on your
want to become involved, we suggest you join variousdash board. If you have a location business, be sure to
Chamber of Commerce committees. Committeesdisplay your plaque where it can be seen by all
need your input. You probably talk to one hundredvisitorsMeeting With ChamberYou should be on a first
business owners and residential customers per week.name basis with the Chamber of Commerce
Five hundred per month. They know you, they trustpresident. You probably already are. He or she needs
you and they generally speak their mind to you. Whenyour feedback. They need to know what's going on at
these associates, business customers and businessthe street level and no one knows better than you.
people talk to politicians, it's a more tactful typeYou will be the eyes and ears for the chamber. You
conversation. When they talk to Chamber ofshould set aside one hour per month to discuss
Commerce staff, they tend to also choose their wordsconcerns you've heard on the street and possible
more carefully. When they talk to you, it's more pointsolutions you've worked out. Try to make it a regular
blank, to the point, blunt and the reality of the way theymeeting such as the first Tuesday of the month at
really feel. You'll never get a sugar coated answer to8:00 am. This meeting can be with the Chamber
a small business dilemma from an actual owner. They'llmanager or even a Board Member you can relate
tell you how they feel. Whether they are happy orwith. If you belong to a committee bring your
mad as hell about an issue. You also are the eyes andinformation and observations there.Network With
ears of the community with it's residences.When youOther GroupsYou should network with your service
come to these committees you bring knowledge. Youclub whether it be Elks, Lions, Optimists, Kiwanis,
will soon find your ideas, observations and personalRotary, Soroptimists, whatever. Bring those concerns
opinion are paramount. You are the most valuable toolwith you. Help the chamber co-sponsor events with
a chamber committee could ever hope to have. Youyour club and other clubs, making one big happy united
need to ask yourself "Do you have the extra time?" Iffamily town thanks to you. You can also volunteer to
you don't, don't volunteer. There is nothing worse thanhelp on the Boys and Girls Club, United Way or other
a committee member who volunteers and thenassociated non-profit, which helps people. By adding
doesn't pull through when he or she is needed. If youyour Chamber Membership to a non-profit
have the time you be repaid in new business contactscommitment, you will make a difference and
and customers and the feeling of knowing you madesuper-charge your business.Attending MeetingsYou
the difference.How do you join a committee? Talk toshould attend meetings sponsored by your Chamber
the president of the chamber. Tell them you want toof Commerce. As many as you can. Enough that you
volunteer. Find out which chamber committees havedon't need to wear a name tag because everyone
openings. Many times there is no limit to the number ofalready knows you. You still should wear a name tag.
people, so try to pick one with a large group ofHowever write on it:· A New Friend·
members. You will be able to do more networking andCustomer Service· Me· Label· Name
big groups tend to divide sub-committee work loadsTag· Just Me· I love meeting new
more evenly. Join a committee that interests you. Don'tpeople· Put name on upside downSounds funny
join one you don't care about. Just like in college, youbut it's a great ice breaker. It works every time. After
always got better grades in the classes you enjoyed,all, there is bound to be a new face popping up every
didn't you? Make sure the people in the group reallyonce in a while. Many of these new members may
want to get something done and it's not just a who'sfeel intimidated and you can help them and really make
who social gathering. That kind of group eventually failsa new friend and business associate creating team
to accomplish even the most basic of missionwork, co-marketing efforts and sharing of customer
statements. You are a winner, so you should be in alists with non-competing businesses.Trade ShowsTable
winning group.Make sure once you have gone to atop mixers and trade shows are very important.
couple of meetings, the turnover is low and that noSmaller shows - such as city fair, county fair, Chamber
one person's ego stands out in the group, especially ifof Commerce Business Fair, etc. - you can do for
it's the chairman. If this happens, go to one morerelatively low cost. Pretty good statistics. Trade fairs
meeting and dismiss yourself. "Business is so good, Iand shows are good.One of the major advantages of
don't have any time left." Then volunteer to with flyerexhibiting in a show is the tremendous impact that you
distribution by leaving information on your counter orcan deliver and direct to a preconditioned group of
delivering this vital information to your customers andprospects. Through your exhibit, these prospects can
business clients. Tell everyone you are more thansee how they can benefit from your services and/or
happy to be of assistance. Then give everyone in theproducts. Exhibiting in various types of shows offers
group your card. You can still help without battlingyou both short and long range benefits.As with any of
personalities. Remember everyone there isyour sales promotion programs, the success of your
volunteering and it is better to be a friend than anshow participation depends largely on proper planning.
enemy.Board Of DirectorsBeing on the board ofBefore you enter a show, analyze all the factors
directors of a Chamber of Commerce is extremelyinvolved and determine if the show will attract
important. It's an easy job and very prestigious. It's alsoprospects who will require your services. Your final
great for business. You will receive notice when boarddecision should be based upon the estimate of value
seats come up for election. Usually chambers ask theiryou will receive for the money, time and effort put
members through direct mail if anyone would like to runforth.To get information on the shows scheduled for
for a board seat. Fill out the form with a brief resume.your area, contact your local Chamber of Commerce.
Make sure not to go over the maximum word count.If you are considering entering an annual show, ask for
Try to shave off ten percent if possible becausea list of regular exhibitors from past years. Then check
people tend to read the short ones more. Don'twith these exhibitors for their opinions as to the value
exaggerate your accomplishments. If you need helpof the show.Referrals - Word Of MouthNo matter
with this, call one of the current board members youwhat you do at a Chamber of Commerce meeting,
know who is not re-running for the same position. Findremember to bring cards. Chamber mixers draw about
out from the chamber what day they will be mailingfifty people or more, grand openings twenty,
the ballots and call everyone in the chamber two dayscommittee meetings ten. Always say when handing
before. It's important not only to win, but to win by aout cards, "If you do not need our service/products
margin. It gives you clout with the chamber membersplease take this card and give it to someone who
and staff. When you win, make sure to attend asmight be interested. Thanks." This will make the person
many meetings as possible. Usually meetings are onlyhappy that you are not pressuring them and they will
one time per month.Grand OpeningsWhen you arebe glad to pass it on.Letters To The EditorYou should
privy to information about a new business opening or arifle off at least one letter a month to the local paper
grand opening ribbon cutting event, you should visit thepraising a small business, the Chamber of Commerce
business:· To sign them up as newor how happy you are to have a business here. If you
customers· To offer to give free products orhave a reason to praise more than one person, type
service coupons for grand opening goers· To helpthe letter and have a co-worker sign it.Conclusion:Your
them meet potential buyers, namely all yoursuccess in your business is up to you, we live in the
customers· To say hi and let them know you aregreatest country in the world. You are allowed to
all in the same boat and wish them many years ofunlimited success, but with that incredible gift you are
successInternet ProgramsAlways try to get youralso allowed to fail. The ball is in your court, your
company listed in the Chambers on-line directory.chamber membership can be one of your greatest
There may be an additional charges for this, but it isassets, but you only get out what you put in. Stay
worth it.Distribution Of Monthly NewslettersMostinvolved, do not ever give up and use your chamber to
Chambers of Commerce publish a monthly newsletterhelp you win.