| Did you know that there is a procedure to follow when | | | | communication between you and the Merchant. Should |
| you dispute a charge on your credit card? Were you | | | | it be an online Company be sure to save all your |
| aware that if you do not act in accordance with the | | | | emails. The latter is a very important point. Don't |
| procedure as outlined below, your money could be | | | | communicate by phone as there will be no |
| lost… just short of a lawsuit with the credit card | | | | documentation. Do all this by regular mail or email. |
| company and merchant involved? | | | | When you contact the bank that issued your credit |
| Let's say that you ordered a product from a merchant, | | | | card, be sure you get all the information that you need |
| but you did not receive the product as advertised or | | | | to protect yourself. This includes: Time frame for |
| you were not happy with the product. Worse yet you | | | | handling the dispute, and all the information they need |
| may have not received it at all. The first thing that you | | | | to override any objection the merchant could possible |
| do is try to resolve the matter with the Merchant. | | | | have. This is very important. A solid case has to be |
| What happens if the Merchant does not satisfy your | | | | built against the merchant if you are to win your |
| complaint? Plus, they refuse to offer a refund or an | | | | dispute. |
| adjustment to your satisfaction. You at this stage will | | | | There have been some cases where merchants |
| have no other option than to file a dispute with the | | | | have intentionally lied because they know something |
| issuing Bank of your credit card. You than wait until | | | | you don't know…they have the last word after |
| your credit card company contacts you. | | | | reading your story. How do I know this? I have been a |
| When you are contacted make sure you find out how | | | | victim of a particular merchant. |
| long your credit card company (Bank) will take to | | | | My credit card company told me I could not rebut the |
| handle the dispute. Remember the Merchant has the | | | | rebuttal. However, because I was such a good |
| opportunity to tell their side of the story after you told | | | | customer they took off some finance charges that |
| yours. Be prepared to tell your facts regarding the | | | | equaled the total of the dispute. I did let my Credit card |
| purchase and why you were not happy with the | | | | Company know that the merchant made fraudulent |
| product. You will get only one chance at doing this so | | | | statements regarding their rebuttal. Most reputable |
| get all your facts organized and present it as they | | | | companies would obviously not lie about a transaction, |
| occurred. | | | | but there are always the few that do. |
| Make sure you keep all the paperwork and | | | | |